Something not working?

Codes are six characters and they are not case sensitive. The most common cause is a zero typed as the letter O, or a code that was already used on another phone. Call [email protected] and we will issue a new one on the spot.

Wait sixty seconds and request it again. If nothing arrives: check that the number on your referral is the number in your hand, make sure your plan has messaging active, and confirm you have not blocked short codes. Still nothing, call us and we will read you a passcode over the phone.

You do not need one. Youth accounts use a claim code, a text message, and a PIN. Email is only required for staff and officer accounts.

Use the same phone number to request a new passcode, then set a new PIN. If the phone number changed, call us, we verify identity with your case manager before resetting.

Yes. Shared phones are normal and the platform is built for it. Sign out when you are done so the next person does not land in your account.

Tuesdays, weekly, at 361 NW 67th Street in Little Haiti. Cohorts roll, so you can join on any Tuesday, you do not wait for a group to form. Your exact session window is confirmed with your officer's unit at onboarding.

No. Pick that week up online, self-paced, any hour, and you stay on schedule. Missing sessions repeatedly without contact is different, and we will call you before it becomes a problem.

Then you do not have to. You go online, either self-paced or into a facilitated Zoom cohort with a mentor. Geography is never a reason for a referral to be declined.

Try it on cellular instead of wifi, or the reverse, most failures are network, not the video. If it still stalls, tap the download option for the workbook version of that week so you are not stuck waiting, and tell your mentor.

Chaplaincy, mentoring, sports, and facilitated group sessions on a weekly schedule, coordinated with facility leadership. The weeks completed inside count, nobody starts over at release.

Four ways: verified session participation, completed reflection and accountability work, approved service projects with partner organizations, and mentorship milestones. Up to 100 documented hours per participant.

The platform tracks completion per participant. Your officer receives a monthly progress report and we join case reviews. If you stop showing up, we tell them when it happens, not two months later.

23 structured weeks, graduation preparation, a personal testimony, and a mentorship transition plan for after the program.

Yes, with a verification code your officer, school, or employer can check.

If your son is under 18, yes. We send a link by text, you do not need to create an account. It is available in English, Spanish, and Haitian Creole.

Nothing. There is no fee to families or to the Department. The program is funded through grants and private support.

Yes. Choose the parent or guardian path when you register. No case number, no officer, no cost.

Reflection work is read by their facilitator to support them. It is not sent to their officer, and it is not part of any progress report. If they disclose that someone is being hurt, or that they intend to hurt themselves or someone else, staff are legally required to act, that goes to our on-call staff first, and a human decides what happens next.

Through your DJJ designee, or directly on the referral form. We contact the youth and guardian within two business days and confirm placement back to you in writing.

A weekly digest on Monday morning covering your whole caseload, plus immediate notice for the things you actually have to act on, placement confirmation, hours requirement met, fourteen days of disengagement, and completion. Module-by-module email is available if you want it, but it is off by default for a reason.

Yes. We set a standing weekly Zoom slot with the referring unit for youth who need a live group but cannot travel.

Yes, service project hosts are one of the main things we need from partners. Start with an alignment call and a written scope. We do not do handshake partnerships.