Something not working?

Codes are six characters and capitals do not matter. There is never a letter O or a zero in a code, so that is not what went wrong. The two real causes are that the code has expired, because they last thirty days, or that it has already been used. Either way we can issue you a new one on the spot: call or email [email protected] and we will read it to you.

Wait sixty seconds and ask for it again, because we deliberately will not send you two in a row. If nothing arrives: check that the number on your referral is the number in your hand, and that your plan has messaging active. If you have ever replied STOP to us, see the next question, because nothing will reach you until that is undone. Still nothing, call us and we will read you a passcode over the phone.

That is what STOP does, and it is permanent until you undo it. Your phone company blocks every message from us, so passcodes and reminders stop reaching you and we cannot switch it back on from our side. Text START to the same number from that handset and messages start working again straight away. If you would rather not get texts at all, call us and we will move you to email and phone instead.

Five wrong PINs locks the account for fifteen minutes. That is a deliberate protection, not a fault, and it is there because your record is behind that PIN. You can wait it out, or call us and any staff member can lift it in one click. Lifting it keeps the PIN you already have, so if you know it you are straight back in.

On the sign-in page, under the phone and PIN box, tap Forgot your PIN? We text a passcode to the number on your referral and you pick a new PIN. It takes about a minute. Nobody here can look up your old PIN, not staff and not the founder, because it is not stored in a readable form anywhere. That is on purpose: it means a stolen laptop or a copied database does not open anybody's record. If your phone number has changed, call us. We verify who you are with your case manager before resetting anything.

You do not need one. Youth accounts use a claim code, a text message, and a PIN. Email is only required for staff and officer accounts.

Yes. Shared and prepaid phones are normal and the platform is built for it. Sign out when you are done so the next person does not land in your account.

Sign-in passcodes when you ask for one, and reminders about sessions you have booked. That is all. We do not sell your number, we do not send marketing, and message and data rates from your carrier may apply. Reply STOP at any time to end them, HELP for help.

Twelve lessons on encounters with law enforcement, for a young person and the adult raising them. What is actually happening and the names of people it happened to, how you are read, what your body does in the first ten seconds, what the law says and what it costs to use it, five specific moments, and what happens after. It does not promise it will keep anybody safe, and it says so on the first page. There are people who did everything in it correctly and it went wrong anyway, and their names are in Lesson 1.

Nothing at all if you are under eighteen. We do not ask for proof. This course is about getting home from a traffic stop and we are not going to charge a child for that. Nothing if a court, an officer, a school or a facility referred you. Lesson 1 is free to everybody, always, because it is the lesson that tells you this course cannot make you safe. For an adult buying it: the youth edition is $49, the parent edition $29, or $59 for both. Organizations start at $1,200 a year.

Partly, and we would rather say exactly which parts than let you find out. In Spanish now: the parent workbook, the legal glossary, the Florida state page and Appendix A on immigration enforcement. Not yet: the youth workbook and the facilitator guide. When you pick Español on the course page, an edition that does not exist in Spanish says so rather than quietly handing you the English one.

There is a separate section for it, Appendix A, in English and Spanish. It is free to everybody, always, and never sold to anybody. It is handed out separately rather than bound into the course, because it is a different body of law and some of the main course is actually wrong inside it. It is checked by an immigration attorney and a family law attorney every six months rather than once a year, and if that review has lapsed it does not go out at all.

Six of the eight questions in each lesson go to your facilitator. Two of them are read by nobody — not your facilitator, not a supervisor, not your probation officer, and not a court on request. The three longer reflections are the same. You know which ones before you write a word, because that is the only way anybody tells the truth on paper. On this website those boxes are built so that there is nothing to send: they have no field name, which means your browser has nothing it could submit even by accident.

It does where we have had an attorney in that state check it. Right now that is Florida. Everywhere else the course shows the federal baseline, which is true everywhere, and says out loud that it is doing that rather than pretending to know your state. More state pages are being verified.

Yes, with certification. That is one day of training, one observed delivery, and an annual refresh, and it is $749 a year. We do not sell the facilitator guide on its own, and that is deliberate: this course goes wrong when it is delivered badly, and the guide is not the part that makes somebody able to deliver it well. Organizations running it across a team start at $1,200 a year.

Tuesdays, weekly, at 361 NW 67th Street in Little Haiti. Cohorts roll, so you can join on any Tuesday, you do not wait for a group to form. Your exact session window is confirmed with your officer's unit at onboarding.

No. Pick that week up online, self-paced, any hour, and you stay on schedule. Missing sessions repeatedly without contact is different, and we will call you before it becomes a problem.

Then you do not have to. You go online, either self-paced or into a facilitated Zoom cohort with a mentor. Geography is never a reason for a referral to be declined.

Try it on cellular instead of wifi, or the reverse, most failures are network, not the video. If it still stalls, tap the download option for the workbook version of that week so you are not stuck waiting, and tell your mentor.

Chaplaincy, mentoring, sports, and facilitated group sessions on a weekly schedule, coordinated with facility leadership. The weeks completed inside count, nobody starts over at release.

Four ways: verified session participation, completed reflection and accountability work, approved service projects with partner organizations, and mentorship milestones. Up to 100 documented hours per participant.

The platform tracks completion per participant. Your officer receives a monthly progress report and we join case reviews. If you stop showing up, we tell them when it happens, not two months later.

23 structured weeks, graduation preparation, a personal testimony, and a mentorship transition plan for after the program.

Yes, with a verification code your officer, school, or employer can check.

If your son is under 18, yes. We send a link by text, you do not need to create an account. It is available in English, Spanish, and Haitian Creole.

Nothing. There is no fee to families or to the Department. The program is funded through grants and private support.

Yes. Choose the parent or guardian path when you register. No case number, no officer, no cost.

Reflection work is read by their facilitator to support them. It is not sent to their officer, and it is not part of any progress report. If they disclose that someone is being hurt, or that they intend to hurt themselves or someone else, staff are legally required to act, that goes to our on-call staff first, and a human decides what happens next.

Through your DJJ designee, or directly on the referral form. We contact the youth and guardian within two business days and confirm placement back to you in writing.

A weekly digest on Monday morning covering your whole caseload, plus immediate notice for the things you actually have to act on, placement confirmation, hours requirement met, fourteen days of disengagement, and completion. Module-by-module email is available if you want it, but it is off by default for a reason.

Yes. We set a standing weekly Zoom slot with the referring unit for youth who need a live group but cannot travel.

Yes, service project hosts are one of the main things we need from partners. Start with an alignment call and a written scope. We do not do handshake partnerships.